Services / AI Integrations

AI that does the work. Not a chat box that talks about it.

Most "AI features" are a chat window bolted onto a sidebar. We build the other kind: agents that draft the emails, triage the tickets, summarise the calls and write the reports. Production grade, with guardrails, evaluations and a paper trail.

The Lumen site: "Train reading in any language" above a live 600 words-per-minute demo
Lumen. AI-generated reading passages in three languages.

Who this is for

An operations team drowning in triage: inbound enquiries, support tickets, document review.

A sales team doing manual outreach: first-touch emails, meeting prep, pipeline updates the senior people should not be typing.

A founder whose product is the AI. You need someone who has shipped agents to production, not someone who read the cookbook last week.

What ships

  • A custom agent on Claude or GPT with tool use, scoped to one workflow.
  • Retrieval over your own documents, with citations.
  • Guardrails: input validation, output schemas, hallucination checks.
  • An evaluation suite that catches regressions before your users do.
  • An audit log of every prompt, response and tool call.
  • Cost monitoring per tenant, with budget alerts and model fallbacks.
  • Wired to where the work lives: Slack, Gmail, your CRM, your CMS.

Built with Claude, OpenAI, RAG, Agents. Boring, supported tools, so the work is still standing in five years.

How it runs

  1. Pick the workflow. The one with the highest leverage and the clearest success criteria.
  2. Prototype. A working agent in two weeks, plus the evaluation suite that proves it works.
  3. Harden. Guardrails, monitoring, cost controls, retries, fallbacks.
  4. Release. Live behind a flag for one cohort, then rolled out as the numbers earn it.

Proof

Scrolled Brain: a marketing site wired to a custom analytics stack from day one. Mobile Lighthouse 94, sign-up rate 38%.

Scrolled Brain, EdTech / Productivity

From R75,000 · from $20,000

One production workflow. Fixed after a use-case design call.

Questions about ai integrations

  • A plugin is a chat box. Our agents take actions: file the ticket, send the email, update the record, draft the document. Chat is the input, the work is the value.

  • Both, depending on the job. We benchmark on your data and pick the model that wins on quality, latency and cost. Most production agents end up using two or three.

  • You design for them: strict output schemas, retrieval-grounded answers with citations, evaluations that catch regressions, and a human in the loop for high-stakes actions.

  • Zero-retention API endpoints by default. Your data is not used for training. For sensitive work we can deploy through Bedrock or Azure for regional compliance.

  • Most agents we deploy run between R500 and R8,000 a month in API spend depending on volume. You see cost per query, per tenant, per workflow.

  • Golden-answer evaluations, production metrics on success and human-override rates, and the business number we agreed on: tickets closed, emails sent, hours saved.

Also on the call if you need it

Marketing Websites, Web Applications, Mobile Apps, AI Search Visibility, Growth Systems, Bespoke Builds. Everything we do.

Ready to talk about ai integrations? Book a 20-min call.